COBRA Administration
Service Highlights:
- Ensure all initial participants are notified of COBRA, HIPAA and State Continuation rights to remain in compliance.
- Generate notices to terminated employees in a timely fashion as required by law.
- Track COBRA payments, verify accuracy and provide monthly management reports.
- Prompt, Accurate Reconciliation of COBRA payments to premium billing.
The staff at SuperiorUSA downloads data into our administration system, followed by a preliminary audit to ensure accurate starting information. We make required adjustments to our processing system to comply with all applicable state continuation legal requirements. We coordinate and manage the timetable to ensure all data and procedures are in place prior to the effective date of the service agreement.
We create and distribute all necessary communication documents and develop enrollment materials for new Qualified Beneficiaries (QB). Initial election notices will be supplied by SuperiorUSA to QBs based on the needs of your plan, including compliance with all current federal and state timeline requirements. The staff at SuperiorUSA will track the initial time period following notification during which a QB can elect coverage continuation.
SuperiorUSA will issue payment instructions and mailing labels to QBs electing continuation, and will monitor, receive and account for monthly QB premium payments payable to your company. Payment will be forwarded to you, including all additional COBRA administration surcharged (currently limited to 2 percent by law), together with the appropriate reports. Annual rate change notifications will be sent to participating QBs, and we will provide monthly/quarterly management reports.
Direct communication with QBs will occur regarding incomplete or erroneous remittances, or we will send payment reminder letters to QBs during the grace period following a premium due date. Cancellation letters will be issued if payment is not received within the allowable grace period. Conversion option letters (if applicable) will be directed to participating QBs within the prescribed timeframe.
The qualified SuperiorUSA staff members will answer questions of QBs and company staff related to COBRA/Continuation matters. We will provide consulting support on related matters and timely updates of changes in current requirements. Standard reports will be prepared, as well as studies, etc., as requested by the company.
We create and distribute all necessary communication documents and develop enrollment materials for new Qualified Beneficiaries (QB). Initial election notices will be supplied by SuperiorUSA to QBs based on the needs of your plan, including compliance with all current federal and state timeline requirements. The staff at SuperiorUSA will track the initial time period following notification during which a QB can elect coverage continuation.
SuperiorUSA will issue payment instructions and mailing labels to QBs electing continuation, and will monitor, receive and account for monthly QB premium payments payable to your company. Payment will be forwarded to you, including all additional COBRA administration surcharged (currently limited to 2 percent by law), together with the appropriate reports. Annual rate change notifications will be sent to participating QBs, and we will provide monthly/quarterly management reports.
Direct communication with QBs will occur regarding incomplete or erroneous remittances, or we will send payment reminder letters to QBs during the grace period following a premium due date. Cancellation letters will be issued if payment is not received within the allowable grace period. Conversion option letters (if applicable) will be directed to participating QBs within the prescribed timeframe.
The qualified SuperiorUSA staff members will answer questions of QBs and company staff related to COBRA/Continuation matters. We will provide consulting support on related matters and timely updates of changes in current requirements. Standard reports will be prepared, as well as studies, etc., as requested by the company.